Mitchell Bank is now a part of the First Federal Bank family

FAQ

We’re happy to announce that the Historic Mitchell Street location has completed its conversion as our newest First Federal Bank branch, expanding our footprint to serve the needs of our near south-side neighbors. We’re excited to expand the First Federal Bank family, and believe this integration of two well-regarded, community-focused banks will help us better serve you. Here you will find account conversion information as well as any related communications.

Mitchell Bank Customers

First Federal Bank Customers

Mitchell Bank Customers

First Federal Bank has served local communities since 1922. As the result of the significant efforts of our team members and stakeholders, we have evolved into one of the strongest financial institutions in southeastern Wisconsin. This once sleepy hometown community bank has grown substantially in the last 10 years including a merger with Bay View Federal Savings and Loan Association, the construction of the Brookfield/New Berlin branch on the corner of Moorland and Greenfield, the recent reorganization into a public stock holding company, and the acquisition of Mitchell Bank.

First Federal Bank Customers

We are growing! On December 31, 2020, First Federal Bank purchased Mitchell Bank. We are excited to expand the First Federal Bank family. This transaction brought together the strengths of two well-regarded, community-focused banks.

Historic Mitchell Street Location

In 1907 a group of local businessmen founded Mitchell Street State Bank to serve the needs of the near south-side of Milwaukee. To this day a significant number of our customers have relationships going back 50, 70, or even 80 years! Mitchell Bank has evolved in response to its customer base over the years. First Federal Bank will continue this tradition to meet the ever-changing financial needs of our customers and communities.

We are proud to honor the rich history of Mitchell Bank and its roots in the communities surrounding Historic Mitchell Street. We are now able to serve customers at 5 locations!

New For All Customers

ITIN Applications

First Federal Bank has applied to become an Individual Taxpayer Identification Number (ITIN) Certified Acceptance Agent. For those individuals who do not have a Social Security or Taxpayer Identification number, we now offer the ability to open an account with a second form of government issued identification such as a Matricula Consular or Passport.

International Remittance

Customers are able to send international remittance transfers at all First Federal Bank locations. Remittance services are offered through Directo a México®.

Dreamer Loan

First Federal Bank offers Dreamer Loans to individuals applying to renew their Deferred Action for Childhood Arrivals (DACA) status. This personal loan would assist in covering DACA renewal fees.

We live The Community Bank Difference.

When you bank with First Federal Bank, you experience The Community Bank Difference in every interaction. It’s how we serve our customers and invest in our communities.

We are committed to providing quick, local decision making, superior customer service, and involvement in the communities that we serve.

Quick Local Decision Making

Timely financial decisions are made by actual First Federal Bankers who know and understand their customers. Local decision making allows us to meet customer needs quickly and efficiently.

Great Customer Experience

We value each of our customers as individuals and always aim to exceed customer expectations. Bank with us anywhere, anytime with mobile banking, or stop by one of our four branches to sit down with a personal banker.

Significant Community Commitment

First Federal Bank is proud to play an active role in the communities that we serve. From employee community service days to financial contributions, we are committed to helping our communities grow and prosper.

Our Services

Consumer Banking

+ Checking & Savings Account

+ Health Savings Account

+ Consumer Loans

+ Credit Cards

Commercial Banking

+ Deposit Accounts

+ Commercial Loans

+ Credit Cards

+ Treasury Management

Residential Lending

+ Full range of residential loan products

It’s time that you had the power of your bank at your fingertips.

Meet the First Federal Bank Mobile App. Our secure, convenient and easy to use banking app that lets you bank on the go.

Frequently Asked Questions

Bank Transfer

Now that Mitchell Bank is part of First Federal Bank, what does this mean for me?

You will now have access to more locations to conduct your financial transactions, as well as more technological services to give you an enhanced banking experience.

Will I need to sign new signature cards and account agreements?

No, new signature cards and agreements were required as part of the account conversion.

What will happen to my Power of Attorney or Trust accounts?

There were no changes to existing Power of Attorney designations or Trust Accounts.

Will First Federal Bank continue Passbook Savings or Christmas Club accounts?

We no longer offer new Passbook Savings or Club accounts. Existing Passbook Savings accounts will remain unchanged, while all Christmas Club accounts converted to Statement Savings accounts. Our Statement Savings and Add-On Certificate of Deposit accounts are excellent alternatives to either of these account types.

What will happen to my safe deposit box?

Safe deposit box services will continue with no changes.

When can I start using other First Federal Bank branches?

Today! We look forward to seeing you!

Will there be new banking hours of operation?

Banking hours of operation will remain unchanged.

All locations: Monday through Friday, 9am – 5pm

Historic Mitchell Street, Bay View, and Waukesha-East locations: Saturday, 9am – 12pm

Will the way I complete wire transfers change?

Yes. You can request a wire transfer in person or by phone with proper authentication. Business customers may sign up for Wire Manager to create wires through Business Online Banking.

Can I bring in coin to be counted at no charge if I am a customer?

Yes, we count coin for free for our customers at all locations.

Do I keep the same checking and savings products, or does that change?

Our account offerings vary slightly from Mitchell Bank accounts. A detailed letter with the changes was mailed out to all Mitchell Bank customers before the changes were made.

Will I get a new debit card?

Yes a new card was mailed to you approximately one week prior to the conversion date, during the week of April 5, 2021. If you have an ATM card, you will receive a debit card replacement in the mail.

Will you continue to redeem savings bonds?

We no longer redeem savings bonds.

Will you still offer Telephone Banking?

We no longer offer Telephone Banking. We do offer Online and Mobile Banking. Our bankers are also available to assist you during business hours.

Can I still get traveler’s checks?

We no longer offer traveler’s checks.

Can I still get money orders and cashier’s checks?

We now offer official checks.

Will there be an opportunity as an ITIN holder to purchase a home?

Yes, we offer a Community Mortgage Program. Please call for more details.

Will DACA recipients be allowed to apply for a DACA loan?

Yes, we offer Dreamer Loans. Please call for more details.

Will I continue to be able to conduct remittance transfers?

Yes! We offer remittance transfers through Directo a Mexico(R). We no longer offer remittance services through Viamericas.

Can I still apply for an ITIN?

Not right now, but First Federal Bank is working with the IRS to become an ITIN Certified Acceptance Agent.

Will I be able to pay my bills online?

Yes, you can enroll in Bill Pay through Online Banking.

Is my CD term changing?

No, your CD rate and maturity are not changing.

Will the phone number I have for my banker still be valid?

You may call (262) 542-4448 or (414) 645-0600 to reach your banker.

How-To's

How do I make my loan payments?

You will not need your coupon book to make loan payments. Provide your loan number or a photo I.D. and we can look up your loan payment for you! You can always make loan payments via online and mobile Bill Pay, by mail, or at a branch location either in person or by night drop.

How do I sign up for eStatements?

eStatement enrollment is available in Online Banking. Instructions are available at www.ffbwi.com/estatements.

How can I set up account alerts?

Alerts can be set in Online Banking.

How do I notify you of an address change?

If your address has changed, you will need to complete a Change of Address Form. You may call or visit any location to get started.

How do I order foreign currency?

Foreign currency orders and exchanges are available at all locations.

How can I file a debit card dispute?

You may call or visit any First Federal Bank location to start the process. You will need to provide a written statement including your account and debit card number as well as complete a Customer Dispute Form for each fraudulent transaction.

General Information

Where can I find information about First Federal Bank and its services?

You can find out more information by visiting our website at www.ffbwi.com, or you can speak with one of our experienced bankers.

Where can I use my debit card with a no-fee terminal?

You can use your debit card with no fee at 60,000 ATMs nationwide in the MoneyPass ® and ATM Access networks. ATM finders are available at www.ffbwi.com/atm-access and through the mobile app.

Are there night drops at all branches?

Yes, all branch locations offer night drop service.

Do you have an app so that I can monitor my debit card?

Yes! We are pleased to offer CardValet(R) to monitor and set transaction thresholds for your debit card. You can download the mobile app for free.

What holidays does the bank observe?

Conversion Communications

Per your data provider SMS, message, and data fees may apply. Mobile deposit functionality limited to Apple and Android phones. Deposit limits and other restrictions apply. Mobile deposits are subject to verification and not available for immediate withdrawal. Mobile deposit requires use of your mobile device’s camera. Mobile deposits are limited to checking accounts, including HSA and Money Market. Availability may be affected by your mobile device’s coverage area. Mobile app available in Google Play store and iTunes. Services available through the bank’s iPhone and Android apps.