S2 E4 – Digital Banking: How COVID-19 changed the customer experience

The COVID-19 pandemic has changed the world in many unexpected ways, and the banking world is no exception. Things have become increasingly digital, and banking has joined the list of tasks that are now done from home — meaning customers need fast, easy, and positive online experiences.

People are used to great apps that fit their ever-changing needs. So how does the banking world keep up? We’re glad you asked. Today, we’re joined by Patrick Dickson (SVP/Chief Research Analyst & Executive Strategist, Kasasa) and Rick Beutler (VP of Consumer Banking, First Federal Bank of Wisconsin) to talk about just that.

We’ll dive into changes in customer behaviors caused by the pandemic and how banks like ours have expanded to meet the increased demand for online services. We’ll also talk about the future of digital banking, and provide a few best practice tips for maximum security when banking online.